Worked scenario
Quality confirmed internally, disputed externally
A rejection you cannot trace to your own inspection record is a rejection you will concede, whether or not you were at fault.
3 min read
A customer returns parts as out of specification. The manufacturer inspected before dispatch and believes the parts were within tolerance.
Belief is not evidence
Where inspection records are filed by date rather than tied to a batch, retrieving the relevant one takes long enough that most manufacturers simply accept the rejection and replace.
Aggregation finds the real cause
Rejections handled one at a time look like isolated incidents. Recorded against batches and causes, they usually concentrate on a machine, a shift or a particular dimension — which is fixable, unlike bad luck.
What changes
- Inspection results recorded against the batch dispatched
- Customer rejections linked back to the batch and its inspection
- Rejection causes aggregated rather than handled individually
- Evidence available when a claim is disputed
Questions about anything here, or a situation this does not cover? contact@anantatechhub.com