Insights
Insights
Writing on business technology, industry operations and what we are learning while building.
12 articles
- Growth
What changes when the owner stops being the system
In most growing businesses the integration layer is a person. It works until it does not, and the failure is rarely dramatic. It is a holiday nobody can take.
- How we work
We build for the counter, not the boardroom
Software for small business is often designed as though someone will sit down to use it. Mostly they are standing, holding something, with a person waiting.
- Operations
The three reports you actually use
Every requirements list has a reporting section, and it is always long. Six months later, almost everyone is running the same handful.
- Choosing software
Configuring and building are different decisions
Most requirements that feel unique are configuration. Some genuinely are not. Telling them apart early saves the budget and the relationship.
- How we work
What we mean when an integration says “on request”
All but one of the integrations in our catalogue say On Request. That is not hedging. It is the difference between what is possible and what we have verified.
- Operations
The credit register no software respects
Udhaar is not an edge case in Indian retail. It is a core part of how business is done, and most systems treat it as an afterthought bolted to invoicing.
- Implementation
Why your staff quietly stop using the new system
They rarely announce it. The data just gets thinner, and by the time you notice, there is a parallel record you did not know existed.
- Implementation
The first ninety days after buying software
Most of the value is won or lost before the third month ends, and almost none of it depends on features.
- Compliance
GST filing is a data problem first
The filing itself is mechanical. What makes it painful is the fortnight beforehand, spent correcting entries that were wrong the day they were made.
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