Worked scenario
Two agents both believe they closed it
Commission disputes in property firms are almost always about contribution that was real, unrecorded, and remembered differently.
3 min read
Property transactions are frequently collaborative and rarely documented as such. Every participant remembers their own contribution accurately and the others' approximately.
Why after-the-fact settlement fails
Because it is a negotiation between colleagues about money, conducted without evidence, in which the more assertive person usually does better. That damages teams even when the outcome is roughly fair.
Record contribution, not intent
Who sourced the lead, who conducted each viewing, who handled the negotiation. These are events with dates, and recording them costs seconds at the time.
Rules before outcomes
Splits agreed in principle before anyone knows which transaction they apply to are easy to agree. The same rules proposed after a large completion are impossible, because everyone can now calculate what they mean.
What changes
- Contribution recorded as it happens — source, viewing, negotiation
- Split rules agreed in advance rather than after a completion
- A visible history of who did what on each transaction
- Payouts calculated from the record, not from recollection
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