Retail and Commerce
Mobile and Accessories
IMEI-tracked handset sales alongside high-volume, low-value accessory turnover and repair jobs.
Also covers: Mobile Shop · Phone Retail · Mobile Accessories
About this industry
A mobile shop runs two very different businesses at one counter. Handsets are high-value, IMEI-tracked and warranty-bearing. Accessories are low-value, high-volume and easily pilfered. Many shops also take in repairs, which consume parts and technician time that rarely get costed properly.
Common operational problems
- Accessory shrinkage goes unnoticed because nobody counts cables and covers
- Handset IMEI is not recorded, so warranty and stolen-device queries cannot be answered
- Repair jobs consume parts without being linked to a charge
- Recharge, EMI and insurance commissions are tracked outside the books
- Fast model turnover leaves obsolete handsets on the shelf
Example workflows
IMEI capture on handset sale, linked to customer and warranty
Accessory billing by barcode with periodic cycle counting
Repair job cards with parts issued and labour charged
Commission income recorded against the relevant partner
Model-level ageing to trigger clearance
Needs no product covers yet
On RequestWhere a ready product does not reach far enough, these are the needs this industry raises most often. We do not build to order; telling us which of these you need is what shapes what we build next.
- Repair job workflow with status updates to the customer
- EMI and finance partner tracking
- Recharge and commission reconciliation
Recommended solutions
The capabilities that matter most in this industry, the features inside each, and which product delivers it.
POS and Commerce
Fast counter billing with shift control and a daily closing that ties out.
- Fast POS billing with barcode scanning
- Counters, shifts and cashier assignment
- Thermal, A5 and A4 receipt printing
- Multiple payment modes including split payments
- Sales returns and credit notes at the counter
- Daily closing and cash reconciliation per shift
Inventory and Purchase Management
Know what you hold, what it cost and what needs ordering — across locations, batches and units.
- Real-time stock with low-stock alerts
- Batch and expiry tracking, and serial-number tracking
- Barcode scanning for receipt, billing and stock-take
- Product variants and multiple units with conversions
- Multi-warehouse and godown transfers
- Purchase orders, quotations, returns and supplier ledgers
- Stock valuation and outstanding-payment tracking
Billing and Accounting
Invoices, payments, expenses and ledgers that stay in agreement without a month-end rebuild.
- GST-ready invoices with multiple formats and print sizes
- Customer and supplier ledgers with running balances
- Receivables and payables with ageing
- Cash and bank accounts with payment tracking
- Expense recording and categorisation
- Cash book and business reports including profit insights
Sales and CRM
Track enquiries from first contact to closed order, with follow-ups that actually happen.
- Lead and enquiry capture from multiple sources
- Customer database with full communication history
- Quotations and estimates that convert to orders without re-entry
- Scheduled follow-ups with reminders and ownership
- Sales pipeline by stage, value and owner
- Campaigns and bulk customer communication
Integration opportunities
Connections that commonly matter in this industry. Each carries its own honest status.
Talk to us about mobile and accessories
Describe how your business runs today. We will be straightforward about whether a ready product fits or whether it needs building around.